This is an accessibility statement from M & W Electrical Ltd.
Measures To Support Accessibility
M & W Electrical Ltd takes the following measures to ensure accessibility of www.mandwelectrical.co.uk:
- Adjusting our website to make it more accessible.
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. www.mandwelectrical.co.uk is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Feedback
We welcome your feedback on the accessibility of Website. Please let us know if you encounter accessibility barriers on Website:
- Phone: +441536359665
- E-mail: mandwelectrical@yahoo.co.uk
- Visitor Address: 2 RINGSTEAD CLOSE, BARTON SEAGRAVE, NORTHANTS, NN15 6UT
- Postal Address: 2 RINGSTEAD CLOSE, BARTON SEAGRAVE, NORTHANTS, NN15 6UT
- Facebook: @mandwelectrical
We try to respond to feedback within 3 business days.
Compatibility with browsers and assistive technology
Website is designed to be compatible with the following assistive technologies:
- The technology is supported natively in widely-distributed user agents that are also accessibility supported (such as HTML and CSS)
Website is not compatible with:
- Assumption of browsers older than 3 major versions
- Assumption of Mobile operating systems older than 5 years
Technical specifications
Accessibility of www.mandwelectrical.co.uk relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- WAI-ARIA
- CSS
- JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Limitations and alternatives
Despite our best efforts to ensure accessibility of www.mandwelectrical.co.uk, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Known limitations for www.mandwelectrical.co.uk:
- Portfolio & Image Galleries: Portfolio/Gallery images may not be accessible with keyboard shortcuts. The image galleries are provided by 3rd party integrations who have not applied keyboard navigation. We have reached out to them (Elfsight) and have they have informed that they have raised this as high priority but cannot provide a date to deploy this worldwide. If you require assistance or would like to view the images, then please get in touch and the images can be sent to you by email.
- FAQ / Accordion content: Accordions may not be fully accessibly with keyboard shortcuts. because The FAQ accordions are provided by 3rd party integrations who have not applied keyboard navigation. We have reached out to them (Elfsight) and have they have informed that they have raised this as high priority but cannot provide a date to deploy this worldwide. Where possible, we will implement an accessible FAQ accordion as a replacement, or the ability to view the data that is within the accordion as either as a downloadable pdf option or full text to view on the page.
Assessment approach
- Self-evaluation
Evaluation report
An evaluation report for Website is available here.
Formal complaints
Wayne Sutton/Michelle Sutton
Address: 2 Ringstead Close, Barton Seagrave, Kettering, NN15 6UT
Tel No: 01536 359665/Mobile 07725419749
Email address: mandwelectrical@yahoo.co.uk (alternative email: leeson.wayne@yahoo.co.uk
Company Registration No: 8256228
Step-by-step complaints procedure:
If you’re not completely happy with our service we’d like to hear about it so we can do something to put it right. We do everything we can to make sure our customers get the best products and service possible. However, sometimes we may not get things right the first-time. When that happens, we want you to tell us what went wrong so we can put matters right. We want to: - Make it easy for you to tell us what went wrong; Give your complaint the attention it deserves; Resolve your complaint fairly without delay; and - Make sure you are satisfied with how your complaint was resolved. How and where to complain: If you are not satisfied with any aspect of our service or products you can tell us about your complaint in the following ways: In writing – write to us and address your letter to The Customer Complaint Manager. By telephone – call us on 01536359665 or Mobile 07725419749 during our office hours and ask for Wayne or Michelle. By email – use the email address shown.
How long will it take?
We aim to resolve your complaint straight away but if we can’t, then we will write to you within three business days to tell you:
We will aim to resolve your complaint quickly, but it may take longer if it is complex. We will keep you informed on a regular basis but if you need an update, please call us on 01536 359665 and ask to speak to the person handling your complaint.
If we cannot reach agreement with you?
If we can’t agree a solution with you within eight weeks, we will:
- Send a letter giving our reasons for the delay and an indication of when we expect to provide a final decision
- Issue our final decision letter which will explain our final position
Complaints Handling Procedure:
If you are not satisfied with any aspect of our service or products relating to your finance agreement, please tell us about your complaint.
Formal approval of this accessibility statement
This Accessibility Statement is approved by:
M & W Electrical Ltd
Wayne Sutton
Director
Date
This statement was created on 21 October 2023 using the W3C Accessibility Statement Generator Tool.